Course overview
This foundation course introduces participants to the core principles and practices of property management for residential and commercial assets. Participants will learn lease administration, tenant relations, rent collection, and operational management fundamentals. The program provides essential knowledge for professionals entering property management roles or those seeking to understand how properties are managed effectively. Through practical examples and operational scenarios, participants will build foundational property management capabilities.
Target audience
This course is designed for professionals new to property management or those seeking to formalize their foundational knowledge. It is suitable for: • Junior property managers and coordinators • Real estate professionals transitioning to management roles • Asset managers requiring operational knowledge • Building supervisors and facilities staff
Course objectives
- Administer lease agreements and enforce terms effectively
- Build positive tenant relationships and handle communications
- Implement rent collection procedures and manage arrears
- Oversee building operations and maintenance activities
- Manage vendor relationships and service contracts
Target competencies
Course methodology
This course combines interactive lectures, operational case studies, role-play exercises, and practical workshops.
Course outline
LEASE ADMINISTRATION
Lease Documentation
- Lease agreement components
- Term and renewal provisions
- Rights and obligations
Lease Enforcement
- Compliance monitoring
- Breach and remedy procedures
TENANT RELATIONS
Communication Management
- Tenant onboarding processes
- Complaint handling procedures
- Regular engagement practices
Retention Strategies
- Tenant satisfaction measurement
- Renewal negotiation approaches
RENT COLLECTION
Collection Procedures
- Billing and invoicing processes
- Payment tracking systems
Arrears Management
- Early intervention strategies
- Escalation procedures
- Legal remedies overview
BUILDING OPERATIONS
Maintenance Management
- Preventive maintenance programs
- Reactive maintenance handling
- Work order systems
Building Systems
- MEP systems overview
- Safety and security protocols
VENDOR MANAGEMENT
Procurement
- Vendor selection criteria
- Contract negotiation basics
Performance Oversight
- Service level monitoring
- Quality assurance processes
- Relationship management
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